Privacy Policy

Privacy Policy  

Last updated: 02 10, 2026

1. Introduction

Proven Patio (“Company,” “we,” “us,” or “our”) operates the website provenpatio.com and provides related services in the United States. This Privacy Policy explains how we collect, use, disclose, and protect information about visitors and customers in the U.S. who access or use our website and services. By using the website, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the website.

2. Information we collect

We may collect the following categories of information when you use the website or interact with us:

- Contact information: Name, email address, phone number, mailing address, and any other details you choose to provide via contact forms, quote requests, or newsletter sign‑ups.  

- Project information: Details about your property, patio or outdoor living needs, preferences, and any photos or descriptions you choose to submit.  

- Usage and device information: IP address, browser type, device identifiers, pages visited, time spent on pages, referring/exit pages, and other technical data collected via cookies and similar technologies.  

- Location  Approximate location based on IP address or information you provide (for example, city or ZIP code) so that we can serve your local area.  

- Communication and marketing information: Records of your communications with us and information about whether you open marketing emails, click links, or opt out.

We limit the personal information we collect to what is reasonably necessary to operate our website, respond to inquiries, provide services, and meet our legal and business obligations.

 3. How we use your information

We may use your information for the following purposes:

- Providing services: Responding to inquiries, providing quotes, scheduling consultations, and delivering patio and outdoor‑living services.  

- Operating and improving the website: Monitoring performance, troubleshooting issues, analyzing trends, and enhancing user experience, navigation, and content.  

- Marketing and communications: Sending service updates, promotions, offers, and educational content related to our services, in accordance with your preferences and applicable U.S. law.  

- Analytics and personalization: Understanding how visitors use the website so we can improve layout, content, and relevance of information.  

- Security and fraud prevention: Detecting, investigating, and preventing fraud, abuse, or other unauthorized activity.  

- Legal and business purposes: Complying with applicable U.S. laws and regulations, enforcing our terms and policies, and protecting our rights, property, and safety and that of our users and the public.

We do not sell your personal information in exchange for money. If our practices change, we will update this Privacy Policy and, where required by law, provide additional notice or opt‑out options.

4. Cookies and similar technologies

We use cookies, pixels, and similar technologies to support basic website functionality and to better understand how the site is used. These may include:

- Essential cookies: Necessary for core functions such as security, form submission, and navigation.  

- Performance and analytics cookies: Help us understand how visitors interact with the website so we can improve performance and content.  

- Advertising cookies (if used): Help us deliver and measure more relevant ads and remarketing campaigns.

Most web browsers allow you to control cookies through their settings, including blocking or deleting them. If you disable certain cookies, some parts of the website may not function properly.

 5. How we share information

We may share your information with:

- Service providers: Third‑party vendors that perform services on our behalf, such as website hosting, analytics, email delivery, marketing support, customer support, and, where applicable, payment processing. These providers are permitted to use your information only as necessary to provide services to us.  

- Business partners and contractors: Contractors, subcontractors, and suppliers involved in delivering patio and outdoor‑living services, but only to the extent needed to plan or complete your project.  

- Professional advisors: Lawyers, auditors, insurers, and other professional advisors as necessary for the establishment, exercise, or defense of legal claims, compliance, and business operations.  

- Legal and law‑enforcement authorities: Government agencies, regulators, or other parties when we believe disclosure is necessary or appropriate to comply with U.S. law, court orders, or legal processes, or to protect our rights, property, or safety or that of others.  

- Business transfers: In connection with any actual or potential merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction, subject to appropriate protections.

We do not authorize third parties to use your personal information for their own independent marketing purposes without your consent.

6. Your choices and rights (U.S.)

Depending on your state of residence and applicable U.S. law, you may have certain rights regarding your personal information. Subject to legal exceptions, these may include:

- Access: You can request information about the categories of personal information we collect and, in some cases, a copy of specific personal information.  

- Correction: You can request that we correct inaccurate personal information.  

- Deletion: You can request that we delete personal information we hold about you, subject to legal and operational exceptions (for example, record‑keeping or legal obligations).  

- Opting out of marketing: You can opt out of receiving marketing emails by following the unsubscribe instructions in those emails or by contacting us directly. Even if you opt out, we may still send you non‑marketing communications relating to services you requested or our ongoing business relationship.

To exercise any of these rights, please contact us using the details in the “Contact us” section. We may need to verify your identity before processing your request. Where state‑specific privacy laws (such as those in California or other U.S. states) grant additional rights, we will comply with those laws as applicable.

7. Data retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and accounting records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will take reasonable steps to delete, de‑identify, or aggregate it in accordance with applicable law.

 8. Data security and limitation of liability

We use commercially reasonable technical, administrative, and physical safeguards designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your information.

To the fullest extent permitted by U.S. law, you understand and agree that:

- You use the website and services at your own risk.  

- We are not responsible for any damages or losses arising from unauthorized access to, or use of, the website, your accounts, or our systems, except to the extent required by law.  

- Our liability relating to or arising from this Privacy Policy, the website, or our handling of information will be limited as described in our Terms and Conditions and as allowed by applicable law.

You are responsible for keeping any account credentials confidential and for notifying us promptly if you suspect any unauthorized access or use of your account or information.

 9. Children’s privacy

Our website and services are intended for use by adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take reasonable steps to delete that information as soon as practicable.

If you believe a child has provided us with personal information, please contact us using the details below.

 10. Third‑party websites and services

The website may link to third‑party websites, services, or content that we do not own or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy or security practices. We encourage you to review the privacy policies of any third‑party sites or services before providing them with personal information.

11. U.S. scope and jurisdiction

This Privacy Policy applies to information collected in the United States and is intended to comply with applicable U.S. federal and state privacy laws to the extent they apply to Proven Patio. By using the website, you acknowledge that your information will be processed in the United States and subject to U.S. law.

Any disputes related to privacy or this Privacy Policy will be handled in accordance with our Terms and Conditions, including any limitations on liability, warranty disclaimers, and choice‑of‑law and venue provisions, to the extent permitted by law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last updated” date at the top of this page. In the case of material changes, we may provide additional notice (such as posting a prominent notice on the website). Your continued use of the website after an update constitutes your acceptance of the revised Privacy Policy.

13. Contact us

If you have any questions about this Privacy Policy, our privacy practices, or your rights, or if you wish to make a request regarding your personal information, please contact us at:

Proven Patio  

Website: provenpatio.com  

Phone: 916-619-0319  

Email: provenpatiio@gmail.com

14. Artificial intelligence and automated tools

We may use artificial intelligence (“AI”) and other automated tools to help operate our website and services, including assisting with customer communications, content creation, lead‑intake, scheduling support, and internal data analysis. These tools may process the information you provide (for example, form submissions, emails, and chat messages) to generate suggested responses, summaries, or other outputs that our team may review and use.

We do not rely solely on AI for final project decisions or contractual commitments. All quotes, contracts, and legally binding commitments are reviewed and approved by a human representative of Proven Patio. If any AI‑generated content appears inconsistent, inaccurate, or unclear, you should contact us directly for confirmation before relying on it.

15. Logging, traceability, and error handling for AI

To help protect you and us from errors or misuse of AI tools, we may keep internal logs of:

- The prompts or messages you send through our website forms, chat features, or email (including information you choose to provide).  

- The AI‑generated outputs or suggested responses that are shown to you or used by our staff.  

- Timestamps, device and browser information, and related technical data associated with those interactions.

We use these logs to:

- Audit and review AI‑assisted communications if there is a question, dispute, or complaint about what was said or shown.  

- Improve accuracy, safety, and reliability of our AI‑assisted workflows.  

- Investigate potential misuse, security incidents, or policy violations.

These logs are handled as personal information under this Privacy Policy and are subject to the same security, retention, and access/rights practices described above. We retain AI‑related logs only as long as reasonably necessary for these purposes and any applicable legal, regulatory, or record‑keeping requirements.

 16. AI limitations and allocation of responsibility

AI systems can generate incorrect, incomplete, or outdated information and may not always reflect current pricing, availability, building codes, or safety standards. Any AI‑generated suggestions, estimates, or design ideas provided through the website or communications are for general informational purposes only and do not constitute professional, engineering, or legal advice.

To the fullest extent permitted by applicable U.S. law:

- Proven Patio is not liable for damages arising from your reliance on AI‑generated content that has not been confirmed in writing by an authorized representative.  

- If there is any conflict between AI‑generated information and our written proposals, contracts, or official communications from an authorized employee, the written, human‑approved documents will control.  

- You agree to contact us directly to confirm any important details (such as final pricing, specifications, timelines, or compliance matters) before making decisions or commitments based on AI‑generated information.

If you believe an AI‑generated message from or about Proven Patio is inaccurate or harmful, please notify us immediately using the contact details in the “Contact us” section so we can review the relevant logs and address the issue.

Below is a California‑specific section you can add to your existing U.S. privacy policy. Have a California‑licensed attorney review and finalize it.

17. Additional notice for California residents

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”). This section explains how we handle personal information of California residents and how you can exercise your rights.

17.1 Categories of personal information we collect

In the past 12 months, we may have collected the following categories of personal information, as defined under California law:

- Identifiers: Name, email address, postal address, phone number, IP address, and similar identifiers.  

- Customer records information: Contact and project details you provide, such as property information and service preferences.  

- Internet or other electronic network activity information: Browsing history, pages viewed, interactions with our website, and related usage data.  

- Geolocation  Approximate location based on IP address or information you provide (for example, city or ZIP code).  

- Commercial information: Records of services requested, obtained, or considered, and related communications.  

- Inferences: Limited inferences drawn from the above information to better understand your preferences or potential interest in our services.

We collect these categories of personal information for the business purposes described in the main body of this Privacy Policy.

17.2 Sources of personal information

We may collect personal information directly from you (for example, when you submit forms or contact us), automatically when you use our website (for example, through cookies and similar technologies), and from service providers or partners that help us operate our business.

 17.3 Disclosure of personal information

We may disclose personal information to service providers and contractors that support our business operations, as described elsewhere in this Privacy Policy. We do not sell personal information for money. However, certain uses of cookies or third‑party advertising and analytics tools may be considered a “sale” or “sharing” of personal information for cross‑context behavioral advertising under California law.

If and to the extent our use of cookies or similar technologies is considered “selling” or “sharing,” you have the right to opt out of such activities, as described below.

 17.4 Your privacy rights in California

Subject to certain exceptions, California residents have the right to:

- Right to know/access: Request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclosed it.  

- Right to deletion: Request that we delete personal information we collected from you, subject to legal and operational exceptions (for example, to comply with law, complete transactions, detect security incidents, or maintain certain internal records).  

- Right to correction: Request that we correct inaccurate personal information about you.  

- Right to opt out of sale or sharing: Request that we do not sell or share your personal information for cross‑context behavioral advertising, to the extent such sale or sharing occurs.  

- Right to limit use of sensitive personal information: If we collect sensitive personal information as defined by California law (for example, precise geolocation), you may have the right to limit its use to certain permitted purposes. At this time, we do not knowingly collect or use sensitive personal information in a way that triggers this right.  

- Right to non‑discrimination: We will not discriminate against you for exercising any of your rights under the CCPA/CPRA. This means we will not deny you services, charge you different prices, or provide a different level or quality of services solely because you exercised your privacy rights, except to the extent permitted by law (for example, different pricing if reasonably related to the value of your data).

17.5 How to exercise your California rights

To exercise your rights to know, access, delete, or correct your personal information, or to ask questions about your rights, you may contact us by:

- Phone: 916‑619‑0319  

- Email: provenpatio@gmail.com 

- Mail: PO Box 2534 Rancho Cordova, CA 95741, USA

When you submit a request, we may need to verify your identity to protect your privacy and security. This may include asking you to provide certain information that we can match with information we already have about you. If you use an authorized agent, we may require proof of authorization and may still ask you to verify your identity directly.

If we deny your request in whole or in part as permitted by law, we will explain the reason for the denial.

 17.6 Opting out of sale or sharing of personal information

If we engage in activities that constitute “selling” or “sharing” personal information under California law (for example, certain advertising or analytics cookies), you may opt out by:

- Using any “Do Not Sell or Share My Personal Information” link or settings we provide on our website, and/or  

- Adjusting your cookie preferences through any cookie banner or preference manager we provide.

You can also configure your browser or device to send certain signals (such as Global Privacy Control, where available), and we will treat those signals as opt‑out requests to the extent required by California law.

17.7 Retention of personal information

We retain personal information about California residents for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, protect our rights, and operate our business. Our retention periods may vary depending on the type of information and our legal or business needs.